중국 Shenzhen Beien communication technology Co.,Ltd 회사 블로그

2026-08-14

내 블루투스 헤드셋이 왜 끊어질까?

이 문제는 주로 다음 다섯 가지 요인으로 인해 발생합니다:1. 신호 간섭: 라우터, 전자레인지 및 기타 블루투스 주변기기와 같은 주변 장치는 모두 2.4GHz 주파수 대역을 사용하므로 신호 충돌이 발생합니다.해결 방법: 라우터 및 고출력 전기 제품에서 거리를 두십시오. 혼잡한 환경(예: 지하철 또는 번화한 교차로)에서는 주머니에 넣는 대신 휴대폰을 손에 드는 것이 좋습니다.2. 과도한 거리: 블루투스의 유효 범위는 일반적으로 10미터(장애물이 없는 환경)입니다. 벽 하나가 끼어 있으면 신호 강도가 절반으로 줄어들고, 벽 두 개가 끼...

2026-08-14

왜 RJ 헤드셋의 음원은 저하됐어?

콜센터 헤드셋을 직접 제조하는 당사는 판매 후 고객으로부터 "헤드셋 볼륨이 너무 낮습니다. 품질 결함인가요?"라는 피드백을 자주 받습니다. 실제로 이러한 "낮은 볼륨" 문제의 90%는 헤드셋 자체의 오작동으로 인한 것이 아니라 RJ 인터페이스의 특정 고유 특성으로 인해 발생합니다. 문제 1: 독립 전원 공급 장치 없음, 볼륨 제한 RJ9 인터페이스(4P4C)는 아날로그 신호를 전송합니다. 결과적으로 헤드셋 자체에는 독립된 전원 공급 장치가 없으며 출력을 위해 전화기나 통화 박스의 오디오 증폭 회로에 전적으로 의존합니다. 전화 장치 ...

2026-08-13

Noisy Office? Why Customers Say It's Too Loud on the Phone

This is a common pain point for many customer service centers and telemarketing teams. You might think everything sounds fine on your end, but the moment the other party picks up, they complain, "It's really noisy where you are," or "I can't hear what you're saying." So, where exactly does the ...

2026-08-13

Can't Hear Me? Is It a Microphone Issue?

Many people working in customer service, telemarketing, or remote roles encounter an awkward situation: while they can hear themselves clearly, the person on the other end constantly complains, "I can't hear you," "Your voice is too quiet," or "There's background noise." The immediate reaction is ...

2026-08-07

Can I replace the cable of a call center headset myself?

You are in the middle of handling a customer complaint when suddenly, a harsh static noise blasts through your earpiece, followed by total silence. Taking off the headset, you spot the culprit: the cable near the plug is frayed, exposing the copper wires inside. This is already the third headset to ...

2026-07-23

What's the difference between a call center headset and regular headphones?

How many call center headsets are procured annually? Just how large is this market, really? According to statistics from the market research firm QYResearch, global sales revenue for call center headsets reached $1.546 billion (approximately 11.1 billion RMB) in 2024. This figure is projected to ...

2026-07-23

Are protein leather or sponge earpads more durable?

Call center agents typically wear headsets for an average of 6 to 8 hours per day-a duration that can even exceed 10 hours during peak periods. As the component in direct contact with the ear, ear cushions not only directly impact wearing comfort but are also one of the most frequently replaced ...

2026-07-23

How does call center headset noise canceling filter out keyboard sounds?

How Many Call Center Headsets Are Purchased Annually? Just How Big Is the Market? According to statistics from the market research firm QYResearch, global sales revenue for call center headsets reached $1.546 billion (approximately 11.1 billion RMB) in 2024. This figure is projected to grow to $2.18 ...

2026-07-23

Why Are Single-Ear Headsets the Standard for Call Centers?

Single-Ear Headsets: A Design Choice, Not a Compromise There's an old saying in call centers: "Ears get tired faster than mouths." Agents spend most of their day listening. Blocking both ears creates an isolating "bubble," which actually hinders communication in a collaborative environment. The core ...

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