Call Center Headset Manufacturer vs Retailer: Pros and Cons Comparison

 

Call center headset source factory--Advantages

• Lower price: factory direct sales, no middleman markup, bulk purchases (Beien for example, wholesale quantity >= 100) can enjoy a lower unit price
• Strong customization ability: can adjust the parameters of the headset, appearance, earcup material, packaging styles, cable length, etc., you can also print the logo.
• Stable supply: factory direct supply, to avoid the risk of out-of-stock, suitable for long-term stable purchasing of large customers
• Now production and delivery, the quality of Reliable: Beien factory has no inventory, are ordered after the production, to ensure that the customer are the latest production out, more quality assurance.
• Technical support more professional: for the problems encountered by customers, can quickly locate and give professional technical support and after-sales program.

 

Call center headset source factory--disadvantages

• With certain MOQ: If the quantity is small, the discount available is limited; Quantity >= 100pcs, you can enjoy wholesale price, suitable for SMEs or startup teams.
• Have a certain lead time: it involves customization, production and shipping, it will take longer than buying directly in store or online (general production lead time is around 7-30 days, depending on the quantity or customization requirements)
• After-sales service may be limited: Factories mainly focus on B2B customers. For example, a Chinese call center headset manufacturer may have no problem providing after-sales service within China, but overseas after-sales support is often less flexible compared to retailers. Many factories choose to offer 3% or another percentage of spare parts as after-sales support.

 

Retailer--Advantages

• Flexible purchasing, no MOQ requirement: single unit or small batch purchasing, suitable for individuals, small businesses or temporary replenishment needs
• Spot supply, fast delivery: retailers are always in stock, 1-3 days delivery after ordering
• After-sales is more convenient: to provide returns, warranty and other services
• Variety of brands to choose from: can be compared with a number of brands, while the factory only pushes its own products

 

Retailer--disadvantages

• Higher price: after multiple layers of distribution (factory-brand-brand-agent-retailer), the final selling price may be 30%~50% higher than the factory
• Weak customization: retailers usually only sell standardized products, and are unable to provide in-depth customization (e.g., logo printing, adjusting the parameters or appearance of the headset, etc.)
• Possible stock goods, performance should be noted: shipped from the factory and sold by the retailer, the intermediate may have been After 1-2 months time or even longer, there may be problems: lithium battery will naturally decay if not used for a long time, metal parts (such as plugs, interfaces or internal circuitry) oxidized or poor contact, microphone sensitivity degradation and so on.
• Unstable stock: Hot models may be out of stock, you need to wait for replenishment or use other alternatives.

Keywords: headset manufacturers in china, headphone suppliers, over ear headphones with mic, wired headphones, noise cancelling headsets with mic