Since its establishment in 2009, Beien brand has been focusing on the research and development and sales of phone headset. After more than ten years of unremitting efforts and continuous development, the company has grown into one of the leading phone headset brands in China.
Why Choose Us?
Independent research and development ability
The company has an innovative team that constantly explores and tries new design ideas and technical solutions.
OEM service
We pay attention to communication and cooperation with customers, according to customer needs and market feedback, regularly launch new products to meet the needs of different customer groups.
Strict quality management
We have established a set of perfect quality management system, each link strictly implement standardized operating processes and quality control standards.
Advanced production equipment
Our company has a series of advanced production equipment and technology, including automated production lines, precision mold manufacturing equipment.
Call center headset is a communication tool used when making phone calls of call center employees. It usually consists of a headset and microphone connected to a telephone set or computer. Call center headsets allow employees to free their hands and use their computers at the same time. This provides a more efficient working experience and helps provide a fast and effective service to customers.
Benefits of Call Center Headset
The use of call center headphones is conducive to human health protection
When the operator is talking, as long as he uses the call center headphones, he does not need to clamp the telephone receiver between his neck and shoulder, because often clamping the telephone handle in his neck will cause spinal deformation, muscle injury and so on. It is easy to get cervical spondylosis, and the call center headphones mostly adopt a single ear design. When the operator answers the phone for a long time, he can answer the phone with his left and right ears, so as to avoid headaches and dizziness for long time. To avoid occupational diseases harmful to the health of personnel engaged in telephone work for a long time, the use of professional call center headphones is very beneficial to the physical and mental health of operators.
Call center headphones to help hands-free
The headset for noisy office allows users to enjoy the freedom and comfort of not holding the telephone receiver. The hands in the call space will make users feel more comfortable and can easily handle other affairs.
Call center headphones are more efficient and versatile
The headset with mic for call center liberates users' hands and make it easier to make calls! During a call, you can easily write notes, record phone information, view files or operate the computer, which helps to improve work efficiency.
Call center headphones can save enterprise costs and improve the company image
Crded noise cancelling headphones used in call centers can significantly shorten the single call receiving time, increase the number of calls of the company, and change the cost center into a benefits center. The staff can complete more workload during normal working hours. While the cost remains unchanged, the income will increase, so as to improve the quality of the company, save the company cost and improve the company image.
Types of Call Center Headset
Wired headsets
Wired headsets are connected to your phone or computer using a cable. They are generally more reliable and offer better audio quality than wireless headsets, but they can be less convenient.
Wireless headsets
Wireless headsets use Bluetooth or other wireless technology to connect to your phone or computer. They are more convenient than wired headsets, but they can be less reliable and offer lower audio quality.
Mono headsets
Mono headsets have one earcup. They are generally lighter and more comfortable to wear than duo headsets, but they don't offer as good sound quality.
Duo headsets
Duo headsets have two earcups. They offer better sound quality than mono headsets, but they can be heavier and less comfortable to wear.
Noise-canceling headsets
Noise-canceling headsets use microphones to reduce background noise. This can be a valuable feature for call center agents who work in noisy environments.
USB headsets
USB headsets connect to your computer using a USB port. They are generally easier to set up and use than other types of headsets.
●The loudspeakers, which produce sound by converting an electrical signal into sound vibrations.
They are made up of :
Moving coils that create a magnetic field that causes the diaphragms to vibrate.
Diaphragms, which are the membranes inside the loudspeakers that vibrate in response to an electrical signal to create sound waves.
Magnets, used to create a continuous magnetic field that interacts with the moving coils, allowing them to move and produce sound.
A suspension system that maintains the movement of the diaphragm and ensures it returns to its equilibrium position, thus ensuring accurate sound reproduction.
A motor that generates a magnetic field to interact with the electric current.
A bowl that acts as a support structure, helping to maintain stability.
●Cables to connect the loudspeakers to the source device. In the case of wireless headphones, the connection can be established via Bluetooth.
●The audio connectors allow the audio signal from the source device to be transmitted to the helmet speakers.
●Helmet shells can be open or closed. Closed" helmets may include ANC (Active Noise Cancellation) technology to reduce ambient noise.
●The headband that holds the headphones on the user's head.
●The yoke provides the link between the headband and the ear cushions, adjusting the size of the headphones to the user's head size. This ensures that the headphones are comfortable to wear.
●The ear cushions surround the speakers and contribute to comfort and sound quality.
How to Maintain Call Center Headset
Clean your headsets on a regular basis.
Headsets can get very dirty, so be sure to gently clean makeup, sweat, dirt, and hair products off your headset periodically. If that dirt penetrates the outer casing of the unit, it can interfere with the operation of the headset. Disinfect and sanitize only with a damp cloth or alcohol-free wipes. Alcohol based cleaners can damage and dry out the plastics and will make the equipment look old and brittle.
Replace components every 4 to 6 months.
Periodically replace ear cushions, foam mic screens (if your headset has them), plastic voice tubes, ear tips and ear gels. Replacing components every 4 to 6 months. This will help reduce the spread of germs, colds and flu, which can ultimately lead to more sick time. If the foam is dry, stiff, dirty or falling apart, it needs to be replaced. Also if your headset came with a foam microphone screen always use it because it will make your voice sound more pleasant and professional. The foam eliminates the popping "P"s and "T"s and annoying breath puffs when you're on a call. The foam microphone screen also helps protect the microphone from moisture and other elements that may cause damage to the electronics. (Many newer headsets have the screen built into the mic, so they don't have an external foam screen.) You may use mild soap and water to clean your foam pieces. Voice tubes can become brittle with age, so plan on replacing them every 6 to 12 months. Voice tubes can also become clogged, which impairs transmit volume. It's a good idea to have a stock of accessories on hand.
Take care of the cords!
If you have corded headsets, never pull on the cord to remove it from the device. Only remove the device directly at the adapter, or the cord might break off from the adapter and the interior wires will fray. Try not to twist or twirl the cord while using. This is often done unconsciously and habitually, but it can damage the wire and shorten the life of the headset. Also, avoid wrapping cords around the headset unit when storing, since this will weaken the cord and can cause the plastic covering around the wires to deteriorate over time.
Do not drop a wireless headset or throw it down on a table or desk.
Many headsets have small interior components that can break loose, damaging the entire unit.
Avoid extreme temperatures and moisture.
Direct sunlight and temperatures +110 degrees F can change the shape of the plastic parts of your headset, and extremely cold temperatures below 14 degrees F can diminish the battery life. Both extremes can negatively affect the operation of the headset. Keep your headset away from moisture. Exposing your headset to excessive sweating can short out some of the electrical components of the headset. Wireless headsets are particularly susceptible to this problem.
Store your headset on a hook, or in your drawer.
We recommend always storing your headset in the same place and keeping the cord free of obstruction to reduce wear and tear. If you have a headset storage pouch, use it to transport your headset.
How to Choose Call Center Headset
Comfort: It's not uncommon for Call Center Agents to wear headsets for extended periods. So choose a lightweight, comfortable design with proper padding can help to prevent fatigue and limit the chances of Agents developing headaches. When Agents aren’t focused on the discomfort of a headset, they stay focused on the core message, and get more done.
Durability: Call Center environments can be demanding so look for headsets that are designed for use in Call Centers, and built with high-quality materials capable of withstanding the demands of a Call Center. Keep in mind that headsets that use lightweight materials, doesn’t always mean it’s cheaply built, inferior and unable to withstand a rigorous schedule. Some lightweight materials these days are known to be stronger than steel.
Features: Consider valuable headset features like noise cancellation, busy light indicators, and in-line controls for call management. Having the right features for your exact needs will make a big difference in efficiency, user convenience and satisfaction.
Compatibility: Ensure the headset seamlessly integrates with your existing phone systems or Unified Communications (UC) platforms. Headsets can vary in their ability to connect to devices, so it’s always a good idea to double check that the model you’re interested in is compatible with the system you use, or plan to use.
Warranty:Often overlooked is the warranty. Most wired headsets will come with a 1-year, or 2-year warranty, though you can find models that include and even longer warranty. It’s hard to argue that longer warranties are better than shorter ones. So when you’re shopping for new headsets, take a moment to find out how long the warranty lasts, and what it includes. Not all warranties offer the same coverages, so make sure you ask so there’s no surprises later on. Longer warranties give longer peace of mind, and help you to avoid added costs.
What Is the Difference Between Gaming Headset and Call Center Headset?
Gaming headsets are designed to deliver immersive audio and a comfortable fit for long gaming sessions, while call center headsets prioritize microphone quality and durability for clear communication.
Wired vs. Wireless Call Center Headset: Which Is Best for You?
In choosing contact center headsets, you must first decide whether a wired or wireless call center headset would best suit your needs. To give you an idea, the cost of wired call center phone headsets is around $75-150, while a wireless contact center headset will cost about $350, including the base and electronic hook switch (EHS) or lifter. Thus, the first decision revolves around your budget.
The wireless technology in contact center headsets has advanced to the point where you can experience no call-dropping, comparable to wired models. But since you need to pay twice the amount for wireless call center headsets, it makes sense to ask whether you will get twice the value.
In most situations, wearing a wireless call center headset is invaluable. Without the wire limitations, users can freely roam away from their desks and around the office when needed, increasing their overall productivity. However, if the wireless feature is not necessary for your business or is outside your budget, a high-quality wired call center headset might be best for you. With a wired contact center headset, you still have the luxury to type hands-free, which you would not get with a traditional landline phone.
History of Call Center Headset
1910
The very first headset designed by a student from Stanford University namely Nathaniel Baldwin. 100 piece of those headsets were sold to the US army and were highly appreciated by the American pilots.
1960s
The pilots were more keen to have a light weight headsets and thus during 60s, headsets become lighter. With the invention of telephone, the light weight headsets caught more popularity due to system board mechanic’s demand. Soon the demand for a headset that sit around the ear were developed and many such models came out as well. Those models of call center headsets can be still found in many offices.
1990s
With the introduction of mobile phones, the evolution of headsets reached to its next stage. The headsets now become hands-free and wireless to allow the users use it on the move. As time evolved, the Bluetooth technology was aided to headsets to make it more casual. The only thing disturbing the users were surrounding noise that used to affect the communication.
2000 onwards
The technology did not stopped its steps with wireless headsets but went further to make it more comfortable for office uses. The advancement of technology reaches to its next level when it realized that normal headsets are not a good fit for office environment. Continuing the trend of invention, noise canceling headsets arrived. These headsets were equipped with great noise cancelation technology that cancels the surrounding noise while the user uses it. Noise cancellation headsets were hugely adopted by the customer care around the world so that they can have a better customer communication.
The Correct Way to Wear a Call Center Telephone Headset
The use of professional headsets in call centers is very beneficial to the healthy development of the body. Frequently clipping the phone handle to the neck to talk can easily lead to structural deformation of the spine and damage to muscle tissue.
It is not difficult to wear and adjust the professional headset for call center. Put on the headset first, and adjust the position of the head clip T-plate appropriately and effectively so that it presses on the skull above your ears, not on your ears, but across the top of your head. The call center headset can be stretched up and down to adapt to different head sizes.
The call center telephone headset should fit snugly against the ear. The call tube can be bent inside and outside according to the actual needs (depending on the functional requirements of the headset product), and the angle of turning the call center telephone headset can be appropriately increased, so that the angle of the headset extending from the ear can be attached to the ear more smoothly. Rotate the microphone boom (note the problem: do not force the built-in stop point), so that the microphone boom extends from the cheek to the lower lip 2CM, at this time, a better state can be achieved by adjusting the effect!
Our Factory
Located in Shenzhen, a prosperous special economic zone in southern China, Beien Factory Shenzhen is a leading company specializing in headphone manufacturing. We are proud to have our own R&D team and are committed to providing high quality OEM and ODM services to our customers. With strict quality control standards, professional technical equipment and experienced staff team, our products are attracting attention and welcome in overseas markets.
Our Certificate
FAQ
Q: What is a headset in a call center?
Q: Why do call centers use USB headsets?
Q: How do you wear a call center headset?
The headset should be firstly put on and adjust the position of the head clip appropriately so that it is pressed against the skull above the ears rather than against the ears.
Q: What is the function of the headset?
Q: What is a call center headset?
Q: How can I make my call center headset more comfortable?
If you're looking for a quick way how to make headphones not hurt your ears, adding comfortable ear pads may just be what you need. Ear pads can significantly enhance headphone comfort. They provide a cushion between your ears and the headphones, reducing pressure and preventing soreness.
Q: How do you wear call center headphones?
Q: Why do call centers use headsets?
The headset with mic for call center liberates users' hands and make it easier to make calls! During a call, you can easily write notes, record phone information, view files or operate the computer, which helps to improve work efficiency.
Q: How to clean a call center headset?
Q: How do I keep my headset clean?
As one of the leading call center headset manufacturers and suppliers in China, we warmly welcome you to wholesale high-grade call center headset from our factory. All customized products are with high quality and competitive price.
binaural contact center qd headset, , binaural call center usb headset