China Shenzhen Beien communication technology Co.,Ltd Company blog

2026-08-27

How to Choose Comfortable Call Center Headsets for Long-Term Customer Service Shifts?

Procurement managers often face a recurring issue: headsets are purchased and deployed, but customer service agents report ear pain and excessive clamping force after just two to three hours of continuous wear. Poor wearing comfort directly impacts employee well-being and overall work efficiency. ...

2026-08-18

Industry First | Revolutionary Wireless Protocol 6.0 — ANC+ENC Hybrid Noise Cancelling Office Headsets Coming Soon

Remote meetings, customer support desks, and hybrid work are now the norm. While plenty of office headsets offer ANC+ENC noise cancellation, one pain point remains unsolved: the frustratingly complicated process of connecting a wireless headset to your computer.The Bluetooth Problem: Most wireless ...

2026-08-14

why does my bluetooth headset keeps cutting out?

The issue is primarily caused by the following five factors:1. Signal Interference: Surrounding devices-such as routers, microwave ovens, and other Bluetooth peripherals-all utilize the 2.4GHz frequency band, leading to signal conflicts.Solution:Keep a distance from routers and high-power electrical ...

2026-08-14

Business & Call Center Headset Market: Industry Overview

1. Industry OverviewCall center and business headsets are essential communication tools widely used in customer service centers, remote online meetings, corporate daily operations, and overseas BPO (Business Process Outsourcing) seating environments. Since the global shift toward hybrid work models, ...

2026-08-14

Why is RJ headset volume so low?

As a direct manufacturer of call center headsets, we frequently receive feedback from customers during the after-sales process asking: "The headset volume is too low-is this a quality defect?" In reality, 90% of these "low volume" issues do not stem from a malfunction in the headset itself, but ...

2026-08-13

Noisy Office? Why Customers Say It's Too Loud on the Phone

This is a common pain point for many customer service centers and telemarketing teams. You might think everything sounds fine on your end, but the moment the other party picks up, they complain, "It's really noisy where you are," or "I can't hear what you're saying." So, where exactly does the ...

2026-08-13

Can't Hear Me? Is It a Microphone Issue?

Many people working in customer service, telemarketing, or remote roles encounter an awkward situation: while they can hear themselves clearly, the person on the other end constantly complains, "I can't hear you," "Your voice is too quiet," or "There's background noise." The immediate reaction is ...

2026-08-13

B2B Wholesale Headset Procurement: Distributors vs. Direct Manufacturers – How to Choose?

It might sound like a no-brainer: distributors mark up prices. But let’s be clear—the issue isn’t the markup itself. Distributors provide real value by fronting capital, managing inventory, and absorbing supply chain risks. Earning a fair margin for that is completely justified. The real question is...

2026-08-12

Can’t Be Heard on Calls? 8 Steps to Troubleshoot Your Bluetooth Headset

While Bluetooth headsets offer incredible convenience, troubleshooting them can be far more complex than fixing wired earbuds. This guide focuses specifically on Bluetooth wireless headsets (note: this does not apply to 2.4GHz wireless headsets that use dedicated USB dongles). If you are experiencin...

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