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Why Does Your Call Center Headset Always Malfunction? Analyzed from the Following 4 Aspects

Frequent damage to voice headsets often stems from incorrect usage habits, environmental factors or lack of maintenance. There are 4 reasons for this

 

Category Issue Solution
Violent use habits
  • Yanking the wire and pulling the plug: directly pulling the wire, resulting in loose solder joints or broken wire core.
  • Violent bending of the microphone arm: more than 180 degrees hard to break, the internal axis fracture.
  • Headset as a "neck magic weapon": long-term hanging and extrusion of the ear cups, resulting in deformation and sound leakage.
  • Long-term unplugging (accelerated aging of the USB interface)
  • Plugging and unplugging: pinch the root of the plug and unplug it vertically (to reduce the force on the wire).
  • Adjusting the microphone: Use both hands to operate the swivel, avoid breaking it in one direction.
  • Storage: Wrap the cable in the "figure of eight" method or hang it on a special stand.
  • Unplug when not in use (especially USB port).
Environmental corrosion
  • High humidity: Sweat/vapor seeps into the headphone cavity and corrodes the circuit board (common in summer)
  • Dusty: the microphone dust net is clogged, resulting in muffled pickups
  • Large temperature difference: low temperature in winter makes the wire hard and easy to crack, high temperature in summer accelerates the aging of plastic.
  • Choose IP54 protection rating: dustproof and waterproof, suitable for humid/dusty environments.
  • Daily cleaning: Clean the microphone mesh with a soft brush and wipe the ear cups with alcohol cotton pads.
  • Avoid extreme environments: Stay away from areas with sudden changes in temperature and humidity such as air conditioners blowing directly and heaters.
Lack of maintenance
  • Never clean the ear cups: sweat breeds bacteria that corrode the foam and lamination adhesive.
  • Ignore interface oxidation: the plug metal contacts are blackened and still continue to be used.
  • Prolonged full volume: speaker coils overheat and burn out.
  • Daily: Wipe sweat from ear cups
  • Weekly: Clean microphone dust screen, check cable bends
  • Monthly: Clean plug contacts with contact resurfacer (WD-40)
Accessory shortcomings
  • Inferior USB sound card: unstable power supply burns the headphone chip.
  • Mismatched adapter: 3.5mm to USB impedance mismatch, resulting in sound distortion.
  • Generic ear cup replacement parts: the size does not fit to lead to sound leakage or compression.
  • Original accessories are prioritized: to ensure voltage/impedance matching.
  • Anti-bacterial material for ear cups: such as protein leather + memory foam (anti-mold and breathable).

 

 

-----------------------------------------------------------Company Introduction-------------------------------------------------------------------

 

Shenzhen Beien Communication Co., Ltd, a professional headphones manufacturers and headphone cable manufacturer, source factory, established 16 years only produce talking headset and accessories, we set R & D, production and sales in one, to provide OEM & ODM customized service, with independent brand and their own production workshop, there is a whole complete supply process, to ensure that the performance of the products to provide customers with stable performance and stable supply.

Advantage: cost control, full process quality control, customized service, factory direct sales, 16 years only do call center headset
More quantity more favorable, welcome to buy in bulk!

 

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